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Returns policy

You are welcome to return or exchange your order within 10 days of the date of delivery in its original packaging and condition.  No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return.  Once we are satisfied of the condition of the item, you will be refunded via your original method of payment or have the option to exchange your item.

 

Exchanges are only allowed for the exact same item (i.e. same item in another colour or print) and/or an item of the exact same value. If you would like an item of a different value from the store, you will have to purchase this separately or wait until you have been refunded.

 

Unfortunately we do not accept returns of sale items.

 

Shipping fees are non refundable.

 

Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

 

If your product is damaged in any way on delivery, please notify us and send us images as proof within 10 days of delivery on cara-ann@palmyliving.com so we may correct this as soon as possible.

 

No returns will be accepted for any products that is not sufficiently packaged, regardless the reason for return. If any returned items are damaged during return transit due to obvious insufficient packaging, you may not qualify for a refund / exchange and may be charged the return shipping fee to have the damaged goods returned to you.

 

Please note that any product with custom fittings, size or adjustments or any custom designed and manufactured is non refundable.  

 

Palmy Living does not offer any returns on international shipments.

Everything you find here is designed by a team of local creators, manufactured locally, locally sourced and as far as possible constructed with local materials. We’re proud of where we come from, and our products are too. At the head of this team is husband and wife duo, Johann (engineer, product designer, practical thinker) and Cara-Ann (creative, strategist, dreamer).